FAQ
Diabethrive FAQ
About Our Products
1: What types of diabetes care products do you offer?
We offer a wide range of diabetes care products including CGM sensors, insulin pump accessories, diabetic-friendly clothing, sugar-free snacks, socks, and foot creams designed to support daily diabetic life.
2: Are your products suitable for all types of diabetes?
Yes, our products cater to individuals with Type 1, Type 2, and gestational diabetes. We recommend consulting with your healthcare provider to ensure our products meet your specific needs.
Ordering & Payment
1: How can I place an order?
Orders can be placed directly through our website. Simply add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase.
2: What payment methods do you accept?
We accept various payment methods including Visa, Mastercard, American Express, MobilePay, invoice for business customers and much more. All payments are securely processed.
Shipping & Delivery
1: Do you ship internationally?
Yes, we ship to Denmark, Europe, the USA, and other international locations. Shipping policies and costs vary by destination.
2: How long does shipping take?
Delivery times vary depending on the destination. Orders within Denmark typically arrive within 1-4 working days, while international orders may take longer.
Returns & Exchanges
1: What is your return policy?
We offer a 30-day return policy for items in their original condition. Some exclusions apply, such as personalized items and over-the-counter medicines. Please refer to our Return Policy for detailed information.
2: Can I exchange an item?
Yes, if you received a defective or damaged item, you can request an exchange. Contact our customer service for assistance.
Support & Contact
1: How can I contact Diabethrive if I have a question or issue?
You can reach us via email at office@diabethrive.com or by phone. Our customer service team is here to help with any questions or concerns.
2: Where can I find more information about managing diabetes?
Our blog and resources page offer valuable information and tips for managing diabetes. We also recommend consulting with healthcare professionals for personalized advice.
Miscellaneous
1: Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotional deals. Subscribe to our newsletter and follow us on social media to stay updated on our latest offers.
2: How can I stay updated with Diabethrive’s latest news and products?
Subscribe to our newsletter, and follow us on our social media channels for the latest updates, product launches, and diabetes care tips.
